:root {
  --help-bg: #f6fbfb;
  --help-panel: #ffffff;
  --help-text: #172326;
  --help-muted: #5f7075;
  --help-line: #dce9ea;
  --help-brand: #13c8bd;
  --help-brand-dark: #0f8f89;
  --help-warn: #f59e0b;
  --help-red: #b42318;
  --help-green: #0b7c43;
  --help-shadow: 0 24px 70px rgba(13, 74, 78, 0.10);
  --help-radius: 24px;
}
* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--help-text);
  background: radial-gradient(circle at top left, rgba(19, 200, 189, 0.16), transparent 34rem), var(--help-bg);
}
a { color: inherit; }
.help-topbar {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  width: min(1180px, calc(100% - 32px));
  margin: 0 auto;
  padding: 18px 0;
  backdrop-filter: blur(16px);
}
.help-logo {
  display: inline-flex;
  align-items: center;
  gap: 2px;
  font-weight: 900;
  text-decoration: none;
  letter-spacing: -0.03em;
  font-size: 21px;
}
.help-logo span { color: var(--help-brand-dark); }
.help-main-nav {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 8px;
  border: 1px solid rgba(220, 233, 234, .75);
  border-radius: 999px;
  background: rgba(255,255,255,.86);
  box-shadow: 0 14px 42px rgba(13, 74, 78, 0.07);
}
.help-main-nav a {
  text-decoration: none;
  font-weight: 800;
  color: #244248;
  padding: 10px 10px;
  border-radius: 999px;
  white-space: nowrap;
}
.help-main-nav .nav-button {
  background: var(--help-text);
  color: #fff;
  padding: 11px 16px;
}
.help-shell {
  width: min(1180px, calc(100% - 32px));
  margin: 0 auto;
  padding: 36px 0 80px;
}
.help-hero {
  padding: 56px;
  border: 1px solid var(--help-line);
  border-radius: 32px;
  background: linear-gradient(135deg, rgba(255,255,255,.95), rgba(239,250,249,.92));
  box-shadow: var(--help-shadow);
}
.help-hero.compact { padding: 42px; }
.eyebrow,
.card-kicker {
  margin: 0 0 12px;
  color: var(--help-brand-dark);
  font-size: 13px;
  font-weight: 900;
  letter-spacing: .08em;
  text-transform: uppercase;
}
h1 {
  margin: 0;
  max-width: 900px;
  font-size: clamp(36px, 6vw, 68px);
  line-height: 0.95;
  letter-spacing: -0.045em;
}
h2 {
  margin: 0 0 12px;
  font-size: clamp(24px, 3vw, 36px);
  letter-spacing: -0.03em;
}
h3 { margin: 0 0 10px; font-size: 21px; letter-spacing: -0.02em; }
.hero-copy {
  max-width: 800px;
  margin: 22px 0 0;
  color: var(--help-muted);
  font-size: 19px;
  line-height: 1.6;
}
.help-search {
  position: relative;
  display: flex;
  gap: 12px;
  margin-top: 34px;
  max-width: 900px;
}
.help-search input,
.ticket-form input,
.ticket-form select,
.ticket-form textarea {
  width: 100%;
  min-height: 52px;
  border: 1px solid var(--help-line);
  border-radius: 16px;
  padding: 0 16px;
  font: inherit;
  color: var(--help-text);
  background: #fff;
  outline: none;
}
.ticket-form textarea { padding: 14px 16px; resize: vertical; }
.help-search input:focus,
.ticket-form input:focus,
.ticket-form select:focus,
.ticket-form textarea:focus {
  border-color: var(--help-brand);
  box-shadow: 0 0 0 4px rgba(19, 200, 189, .16);
}
.search-results {
  position: absolute;
  top: calc(100% + 10px);
  left: 0;
  right: 0;
  z-index: 12;
  display: none;
  padding: 10px;
  border: 1px solid var(--help-line);
  border-radius: 20px;
  background: #fff;
  box-shadow: var(--help-shadow);
}
.search-results.is-visible { display: grid; gap: 8px; }
.search-results a {
  display: block;
  padding: 14px 16px;
  border: 1px solid transparent;
  border-radius: 14px;
  text-decoration: none;
}
.search-results a:hover { border-color: var(--help-line); background: #f7fbfb; }
.search-results strong { display: block; }
.search-results span { color: var(--help-muted); font-size: 14px; }
button,
.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 52px;
  border: 0;
  border-radius: 999px;
  padding: 0 24px;
  background: var(--help-brand);
  color: #062b2b;
  font-weight: 900;
  text-decoration: none;
  cursor: pointer;
  white-space: nowrap;
}
.button.secondary { background: #fff; border: 1px solid var(--help-line); color: var(--help-text); }
.section { margin-top: 34px; }
.section-head { display: flex; justify-content: space-between; align-items: end; gap: 24px; margin-bottom: 18px; }
.section-head p { max-width: 720px; color: var(--help-muted); line-height: 1.6; margin: 0; }
.help-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 18px; }
.help-grid.three { grid-template-columns: repeat(3, 1fr); }
.help-grid.two { grid-template-columns: repeat(2, 1fr); }
.help-card,
.quick-help,
.support-cta,
.ticket-form,
.support-side,
.article-body,
.status-panel,
.release-card {
  border: 1px solid var(--help-line);
  border-radius: var(--help-radius);
  background: rgba(255,255,255,.92);
  box-shadow: 0 18px 48px rgba(13, 74, 78, 0.07);
}
.help-card {
  min-height: 180px;
  padding: 26px;
  text-decoration: none;
  transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}
.help-card:hover { transform: translateY(-3px); border-color: rgba(19,200,189,.55); box-shadow: var(--help-shadow); }
.help-card h2 { font-size: 22px; }
.help-card p,
.support-side li,
.small-note,
.article-body p,
.article-body li,
.release-card p,
.status-panel p { color: var(--help-muted); line-height: 1.62; }
.quick-help,
.support-cta {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 28px;
  padding: 32px;
  margin-top: 28px;
}
.quick-list { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; }
.quick-list a {
  padding: 16px 18px;
  border: 1px solid var(--help-line);
  border-radius: 16px;
  text-decoration: none;
  background: #fff;
  font-weight: 800;
}
.support-cta { align-items: center; }
.support-cta .button { justify-self: end; }
.breadcrumb { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 18px; color: var(--help-muted); }
.breadcrumb a { color: var(--help-brand-dark); font-weight: 900; text-decoration: none; }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; margin-top: 28px; }
.ticket-form { padding: 30px; }
.ticket-form label { display: grid; gap: 8px; font-weight: 800; margin-bottom: 18px; }
.form-row.two { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px; }
.checkbox-row { display: flex !important; grid-template-columns: none !important; align-items: flex-start; gap: 12px; font-weight: 600 !important; }
.checkbox-row input { width: 18px; min-height: 18px; margin-top: 3px; }
.support-side { padding: 26px; align-self: start; }
.support-side h2 { font-size: 24px; }
.form-status { min-height: 28px; margin: 4px 0 18px; font-weight: 900; }
.form-status.success { color: var(--help-green); }
.form-status.error { color: var(--help-red); }
.hp-field { position: absolute !important; left: -9999px !important; opacity: 0 !important; }
.article-layout { display: grid; grid-template-columns: minmax(0, 1fr) 310px; gap: 24px; margin-top: 28px; }
.article-body { padding: 34px; }
.article-body h2 { margin-top: 34px; font-size: 28px; }
.article-body h2:first-child { margin-top: 0; }
.article-body ol,
.article-body ul { padding-left: 22px; }
.article-meta { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 22px; }
.badge { display: inline-flex; padding: 8px 12px; border-radius: 999px; background: rgba(19,200,189,.13); color: var(--help-brand-dark); font-weight: 900; font-size: 13px; }
.related-list { display: grid; gap: 10px; }
.related-list a { display: block; padding: 14px 16px; border-radius: 14px; border: 1px solid var(--help-line); text-decoration: none; font-weight: 800; background: #fff; }
.status-dot { display: inline-flex; align-items: center; gap: 9px; font-weight: 900; }
.status-dot:before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--help-green); box-shadow: 0 0 0 6px rgba(11,124,67,.12); }
.status-panel { padding: 28px; }
.status-list { display: grid; gap: 14px; margin-top: 20px; }
.status-row { display: flex; justify-content: space-between; gap: 16px; padding: 16px; background: #fff; border: 1px solid var(--help-line); border-radius: 16px; }
.status-row strong { font-weight: 900; }
.release-card { padding: 26px; }
.help-footer {
  width: min(1180px, calc(100% - 32px));
  margin: 10px auto 40px;
  padding: 26px 0 0;
  border-top: 1px solid var(--help-line);
  display: flex;
  justify-content: space-between;
  gap: 24px;
  color: var(--help-muted);
}
.help-footer p { margin: 8px 0 0; }
.help-footer nav { display: flex; gap: 16px; flex-wrap: wrap; }
.help-footer a { text-decoration: none; font-weight: 800; color: var(--help-text); }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }
@media (max-width: 1020px) {
  .help-topbar { align-items: flex-start; }
  .help-main-nav { overflow-x: auto; max-width: 100%; }
  .help-grid,
  .help-grid.three { grid-template-columns: repeat(2, 1fr); }
  .quick-help,
  .support-cta,
  .ticket-layout,
  .article-layout { grid-template-columns: 1fr; }
  .support-cta .button { justify-self: start; }
}
@media (max-width: 680px) {
  .help-topbar { position: static; width: min(100% - 22px, 1180px); flex-direction: column; }
  .help-main-nav { width: 100%; border-radius: 22px; }
  .help-shell { width: min(100% - 22px, 1180px); padding: 24px 0 54px; }
  .help-hero,
  .help-hero.compact { padding: 28px 22px; border-radius: 24px; }
  .help-search,
  .form-row.two { grid-template-columns: 1fr; display: grid; }
  .help-grid,
  .help-grid.three,
  .help-grid.two,
  .quick-list { grid-template-columns: 1fr; }
  .quick-help,
  .support-cta,
  .ticket-form,
  .support-side,
  .article-body,
  .status-panel,
  .release-card { padding: 22px; }
  .help-footer { flex-direction: column; width: min(100% - 22px, 1180px); }
}


/* Selektive Startseiten-Vorschau aus dem Helpdesk-Redesign.
   Nur UI-Erweiterung: keine Änderung an Formular-Endpunkt, SMTP oder Backend-Logik. */
.help-home-preview { margin-top: 42px; }
.help-preview-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(300px, .85fr);
  gap: 22px;
  align-items: stretch;
}
.help-preview-card {
  border: 1px solid var(--help-line);
  border-radius: 28px;
  background: linear-gradient(180deg, rgba(255,255,255,.96), rgba(247,252,252,.92));
  box-shadow: 0 20px 54px rgba(13, 74, 78, 0.075);
  padding: 30px;
  overflow: hidden;
}
.help-preview-card-large { grid-row: span 2; }
.help-preview-card h3 {
  margin: 0 0 12px;
  font-size: clamp(26px, 3.2vw, 40px);
  line-height: 1.04;
  letter-spacing: -0.04em;
}
.help-preview-card h4 {
  margin: 18px 0 8px;
  font-size: 15px;
  letter-spacing: .01em;
}
.help-preview-card p,
.help-preview-card li,
.preview-breadcrumb,
.preview-related a { color: var(--help-muted); line-height: 1.62; }
.preview-label {
  display: inline-flex;
  margin: 0 0 14px;
  padding: 7px 11px;
  border: 1px solid rgba(19,200,189,.24);
  border-radius: 999px;
  background: rgba(19,200,189,.10);
  color: var(--help-brand-dark) !important;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.preview-breadcrumb {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 18px;
  font-size: 14px;
  font-weight: 800;
}
.preview-breadcrumb span { color: #9aadb2; }
.preview-content-block {
  margin: 22px 0;
  padding: 20px;
  border: 1px solid var(--help-line);
  border-radius: 20px;
  background: rgba(255,255,255,.72);
}
.preview-content-block ol,
.preview-content-block ul { margin: 8px 0 0; padding-left: 20px; }
.preview-related {
  display: grid;
  gap: 9px;
  margin: 20px 0 24px;
}
.preview-related span {
  color: var(--help-text);
  font-size: 14px;
  font-weight: 900;
}
.preview-related a {
  display: block;
  padding: 12px 14px;
  border: 1px solid var(--help-line);
  border-radius: 14px;
  background: #fff;
  text-decoration: none;
  font-weight: 800;
}
.form-preview-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 20px 0;
}
.form-preview-grid span {
  min-height: 44px;
  display: flex;
  align-items: center;
  padding: 0 14px;
  border: 1px solid var(--help-line);
  border-radius: 14px;
  background: #fff;
  color: var(--help-muted);
  font-weight: 800;
  font-size: 14px;
}
.form-preview-grid .wide { grid-column: 1 / -1; min-height: 72px; align-items: flex-start; padding-top: 13px; }
.status-list.compact { gap: 10px; margin: 18px 0 22px; }
.status-list.compact .status-row { padding: 13px 14px; font-size: 14px; }
@media (max-width: 1020px) {
  .help-preview-grid { grid-template-columns: 1fr; }
  .help-preview-card-large { grid-row: auto; }
}
@media (max-width: 680px) {
  .help-preview-card { padding: 22px; border-radius: 24px; }
  .form-preview-grid { grid-template-columns: 1fr; }
  .status-list.compact .status-row { flex-direction: column; }
}